Privacy policy

Privacy Policy – Matcha Move

Effective Date: 9 May 2025

Legal Entity: Matcha Made (PTY) Ltd.

Contact: admin@matchamove.com

Introduction

Your privacy matters to us. This Privacy Policy explains how Matcha Move (“we”, “us”, or “our”) collects, uses, and protects your personal information when you use our website (www.matchamove.com), make a purchase, or communicate with us. This policy is aligned with South Africa’s Protection of Personal Information Act (POPIA) and applies to all customers, including international users where applicable.

By using our website, you agree to the terms of this policy.

What We Collect

a. Information You Provide

We collect the following when you interact with our site:

• Contact details: Name, email, phone number, delivery/billing address

• Order info: Items purchased, payment confirmation, delivery preferences

• Communication: Messages or queries sent via email or website forms

• Reviews or feedback: If submitted voluntarily

Note: We do not store your card details. All payments are securely handled via Paystack.

b. Automatically Collected Data

Via Shopify’s built-in analytics and cookies, we may collect:

• Device type, IP address, browser type

• Pages viewed, time spent, referral source

• Purchase or cart activity

We may implement Google Analytics in the future, which would also collect similar browsing data.

How We Use Your Information

We use your data to:

• Process and deliver your orders

• Send confirmation and tracking info

• Respond to your queries or support requests

• Run Shopify analytics to improve our website

• Run Meta (Instagram/Facebook) ads or retargeting based on site activity

• Comply with tax, accounting, and legal requirements

We do not sell or share your data for third-party marketing.

Cookies & Tracking

Our site uses cookies to:

• Keep items in your cart

• Track browsing behavior (Shopify + Meta ads)

• Enable basic site functionality

You can disable cookies via your browser, but some features may stop working (e.g. checkout).

How We Share Data

We share necessary information with:

• Paystack (for payment processing)

• Courier services (for deliveries)

• Shopify (for hosting, analytics, and transaction records)

• Meta (for advertising purposes using anonymous browser data)

All providers are required to keep your data secure and are not permitted to use it for unrelated purposes.

Security

• All transactions are encrypted via HTTPS (SSL).

• We do not store or see your credit card number.

• Only authorised staff have access to your order and delivery data.

• Our systems are hosted securely via Shopify.

Data Retention

• Order data is kept for at least 5 years (for legal and accounting purposes).

• Email communications may be kept for customer service tracking.

• Marketing preferences are stored until you unsubscribe.

• You can request deletion of your info if it’s no longer legally required.

Your Rights (POPIA & International Users)

You may:

• Request access to your data

• Correct your personal details

• Ask us to delete information where possible

• Withdraw consent for marketing at any time (unsubscribe link in emails or email us)

International users acknowledge that their data is processed in South Africa. By using our site, you consent to this.

Third-Party Links

If you click on external links (e.g., social media, blog articles), those sites have their own privacy policies. We are not responsible for their content or data practices.

Updates to This Policy

We may update this policy from time to time. If changes are significant, we’ll notify you via our website or email. The latest version will always be posted at matchamove.com.

Contact

Questions or privacy requests?

Email: admin@matchamove.com